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However, if the network is fine and you can log in to your email account via web browser, follow the next solutions to troubleshoot and fix the issue. This will help you detect and fix any problem with the server or your network.

Try logging in to your email account via a web browser to ensure that the server isn’t offline and the internet is working fine. Check Your Network ConnectionĬheck your network connection for any faults or issues. If you are not receiving new messages in Mozilla Thunderbird, follow these solutions to troubleshoot and fix the errors to start receiving emails in Mozilla Thunderbird. In this post, we have shared some effective solutions to fix the problem where Mozilla Thunderbird can’t receive emails.

However, sometimes, it suffers from common problems, such as cannot receive new messages. Start Mozilla Thunderbird, and all incoming and sent messages, settings and calendar marks will be transferred to the freshly installed mail client.Mozilla Thunderbird is a robust email client.Close the application without making any changes to the mail account settings.Ĭ:\Users\ UserName\AppData\Roaming\Thunderbird\ProfilesĪnd replace the contents of the new profile folder with files and folders from the previously created backup copy of your Thunderbird profile.

While staring, the application will create a new profile in the default folder Profiles (you can see the path above).

Install Mozilla Thunderbird on your computer and start it.

If your computer is out of order, your Windows is reinstalled or if you just need to transfer your Thunderbird data to another computer, you can do it by restoring it from a previously created profile backup.

Restoring Thunderbird Data from a Backup Copy Copy the folder with the profile and save it to a convenient location (for example, disk D or an external hard disk).